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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Franceina Strachan

October 9, 2026

5  out of  5
rating by Franceina Strachan
"Ms Shelton was very professional, polite easy going answered all the question I have for her. I would definitely recommend anyone that is looking to purchase insurance policy
Thank you for your professionalism FS"
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joseph sayers

October 9, 2026

5  out of  5
rating by joseph sayers
"It was a pleasure. JT was awesome and very helpful"
We responded:
"Thank you Joesph. We are happy JT exceeded your expectations."
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Laura Zielnicki-Peak

October 7, 2026

5  out of  5
rating by Laura Zielnicki-Peak
"I'm new to this office as my agent retired so they forwarded me to this office. I must say EVERYTIME I've had to talk with them they're VERY friendly AND helpful. They've resolved all my "issues" quickly and easily! I'm happier at this branch then my previous one!"
We responded:
"Laura, I am so happy to hear your transition to my office has been such a positive experience! Thank you for recognizing my team’s friendly service and quick help whenever you’ve needed us—we truly appreciate having you with us!"
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Carlos Guerra

October 7, 2026

5  out of  5
rating by Carlos Guerra
"Claudia was very helpful and found me the best price for my car insurance! I am saving $700+ every 6 months."
We responded:
"Carlos, thank you for the great feedback! I am happy to hear that Claudia was so helpful with your car insurance!"
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Victoria Thompson

October 6, 2026

5  out of  5
rating by Victoria Thompson
"I had such a wonderful experience! She provided exceptional customer service from beginning to end. She was incredibly patient, kind, professional, and took the time to make sure everything was handled correctly without ever making me feel rushed. Her positive attitude and willingness to help truly stood out. Customer service like this deserves to be recognized. Thank you for making my experience such a pleasant one—I truly appreciate you!."
We responded:
"Victoria, thank you so much for your incredibly kind words! I truly appreciate you taking the time to share your experience. It means a lot to know that I was able to make the process comfortable and provide the level of service you deserve!"
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Michael Folck

October 5, 2026

5  out of  5
rating by Michael Folck
"Josh was very helpful"
We responded:
"Thank you for the great review Michael!"
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Adrian

September 18, 2026

5  out of  5
rating by Adrian
"Josh was incredibly helpful. Something that could have been very stressful turned out to be seamless, simple, and quite pleasant. The coverage was everything i needed. The premiums were a fraction of the cost. The process was smooth. Very happy."
We responded:
"Adrian, thank you for the great review! I am so glad Josh was able to make the process simple and stress-free while helping you get the coverage you needed at a great price. We truly appreciate your business and are happy to have you with us!"
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Tom Olsen

September 16, 2026

5  out of  5
rating by Tom Olsen
"Crystal's service was rendered in a truly professional manner. Thorough and courteous."
We responded:
"Tom, thank you for the wonderful review! I am honored I was able to help! My team and I are always here when you need us!"
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Goya Lenihan

September 16, 2026

5  out of  5
rating by Goya Lenihan
"Josh was really great and helped with new policy in State Farm. My first time here and happy with my new policy."
We responded:
"Goya, thank you for the great feedback! I am thrilled to hear that Josh was so helpful with your new policy! Welcome to our State Farm family!"
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L Adams

September 14, 2026

5  out of  5
rating by L Adams
"I highly recommend Crystal Shelton with State Farm! Crystal provided exceptional service and demonstrated an impressive level of knowledge of insurance.

She takes the time to explain and answered questions. Her professionalism, patience, and attention to detail make the entire insurance process easy and stress-free.

It is refreshing to work with someone who genuinely cares about her customers and goes above and beyond to provide excellent service. Crystal is knowledgeable, responsive, and truly committed to making sure her clients are well taken care of.

Thank you, Crystal, for your outstanding service! Five stars are definitely well deserved! ⭐⭐⭐⭐⭐"
We responded:
"Thank you so much for your incredibly thoughtful review and recommendation! I truly appreciate your kind words and am grateful for the opportunity to help, answer your questions, and make the insurance process easier. Your trust means so much to me!"
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Younique Whit

September 3, 2026

5  out of  5
rating by Younique Whit
"If you’re looking for someone who truly cares about making sure you and your family are protected, check out Crystal Shelton State Farm Office! Crystal and Nylah are knowledgeable, professional, and always willing to help. From auto and homeowners to renters, life, students, and umbrella insurance they’ve got you covered. Definitely recommend!"
We responded:
"Thank you Younique. We are proud to know our team has given you the information you need to make the best insurance decisions."
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Leslie Mesa

September 3, 2026

5  out of  5
rating by Leslie Mesa
"My experience with Mrs.Shelton's office was great! They were friendly, professional, and had no issues providing all the different information needed. Highly recommend them for their excellent customer service!"
We responded:
"Thank you Leslie. We were happy to have you in the office. "
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Shellian Wheeler

September 2, 2026

5  out of  5
rating by Shellian Wheeler
"It was a pleasure working with Crystal Shelton to secure auto insurance for my niece’s vehicle. She reassured me that everything would work out and that I wouldn’t have to deal with the headaches I experienced with previous insurance companies. Crystal was professional, patient, and truly phenomenal throughout the entire process. She definitely deserves a raise!"
We responded:
"Shellian, Thank you so much for your incredibly kind words! It was truly a pleasure helping you and your niece with her auto insurance. I’m so glad I could make the process easier and provide the reassurance and support you deserved. Your trust and recommendation mean so much to me!"
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Keyera Lyn

September 2, 2026

5  out of  5
rating by Keyera Lyn
"Alana is a shining star on the State Farm team. I appreciate all of their assistance with getting my policies underway. I made the best decision choosing this branch."
We responded:
"Keyera, thank you for the great review! I am happy to hear that Alana was so helpful and such a pleasure to work with on your policies! Thank you for choosing us!"
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Chasity Fortham

September 2, 2026

5  out of  5
rating by Chasity Fortham
"I've worked with many insurance agents and been passed around a lot. I’m so glad I met these ladies. I immediately decided to move all my insurance needs under their care. Having a real person to talk to about insurance, which I don’t understand well, makes a big difference — these ladies are good. Even if their prices aren't the lowest, they explain what I need to do to lower them in the future. I can't wait to transfer my homeowner policy."
We responded:
"Thank you Chasity! We enjoyed speaking with you and helping you make the decisions that matter most to you."
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Victoria Plaisir

September 2, 2026

5  out of  5
rating by Victoria Plaisir
"Had the most amazing experience with the team. Working with Daniella was comforting and I learned so much about the pros and cons of being a homeowner or renter. I also inquired about life insurance policies and left with all my questions answered."
We responded:
"Victoria, thank you so much for your wonderful review! I am so glad Daniella took the time to answer your questions and make everything easy to understand. We truly appreciate your trust and are happy you had such a great experience with our team!"
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Carissma Smith

September 2, 2026

5  out of  5
rating by Carissma Smith
"I highly recommend Crystal Shelton State Farm Insurance! When we visited the office, Alana was incredibly helpful and took the time to understand all of our insurance needs. She was knowledgeable, forthcoming, and made sure my husband and I understood our options so we could choose the best coverage for our entire family.
We we able to cover life, auto, and homeowners insurance. She was able to assist us with everything we needed. She made the entire process easy and stress-free. It’s refreshing to work with someone who genuinely cares about making sure her clients are properly protected.
I couldn’t have made a better choice! If you’re looking for a State Farm team that is professional, knowledgeable, and truly willing to go the extra mile, I highly recommend Crystal Shelton’s office and especially Alana."
We responded:
"Carissma, thank you so much for your thoughtful review and recommendation! I’m so glad Alana was able to take the time to understand your family’s needs and help you with your life, auto, and homeowners coverage. I truly appreciate your trust in our team, and I’ll be sure to share your kind words with Alana!"
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Destinie Little

September 2, 2026

5  out of  5
rating by Destinie Little
"I called in to get some clarity on my policy since I recently switched from another provider. Elaine did an amazing job breaking everything down for me and thoroughly explaining my coverage. She was patient, knowledgeable, and made sure I understood everything before we ended the call. I truly appreciate her excellent customer service and the time she took to help me!"
We responded:
"Destinie, thank you so much for your kind review! I am so glad Elaine took the time to thoroughly explain your coverage and answer all your questions. We truly appreciate your trust and are happy to have you with us!"
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laquita lucas

September 2, 2026

5  out of  5
rating by laquita lucas
"Spoke with Danielle today and she assisted me with changing from progressive and found me a lower rate with all the same coverage. I would recommend them to anyone"
We responded:
"Iaquita, thank you for the great feedback! I am happy to hear that Danielle was so helpful with switching you to State Farm, and getting you set with a rate that best fits your budget! "
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Brian Maycock

September 2, 2026

5  out of  5
rating by Brian Maycock
"Crystal and her team’s customer service was excellent, communication was prompt, and all of my needs were handled efficiently. Thanks for the great services!"
We responded:
"Brian, thank you for the positive feedback! I am honored my team and I were able to help. We are always here when you need us!"
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Ms. W

September 1, 2026

5  out of  5
rating by Ms. W
"Thanks Alana for the awesome customer service with selecting my auto insurance."
We responded:
"Ms. W, thank you for the great review! I am happy Alana was so helpful with your auto insurance!"
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Illka Slater

September 1, 2026

5  out of  5
rating by Illka Slater
"Very Knowledgable, personable and helped me secure the right coverage! Highly Recommend!"
We responded:
"Iiika, Thank you for the awesome review! I am happy we were able to get you set with the right coverage for your needs!"
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Nigel Burton

September 1, 2026

5  out of  5
rating by Nigel Burton
"I reached out to State Farm for a car insurance quote and had the pleasure of working with Daniella. She was friendly, professional, and made the entire process incredibly easy. She took the time to go over the quote with me, explain the coverage options, and answer all of my questions without making me feel rushed.

I really appreciated how helpful and personable Daniella was. Shopping for insurance can sometimes feel like a chore, but she made the experience quick, comfortable, and stress-free. If you’re looking for someone who is knowledgeable and genuinely takes care of their customers, I definitely recommend asking for Daniella!"
We responded:
"Nigel, thank you so much for your thoughtful review! I am so glad Daniella made the process easy, comfortable, and informative while taking the time to answer all your questions. We truly appreciate your recommendation and your trust in our team!"
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Brandon Hochman

September 1, 2026

5  out of  5
rating by Brandon Hochman
"Crystal and her team are not only knowledgeable l, they are efficient and friendly. What a breathe of fresh air it is to work with such a group. Thanks guys so much for saving me money on my premiums!"
We responded:
"Brandon, thank you so much for your kind words! It truly means a lot to hear that you found my team knowledgeable, efficient, and friendly. I’m grateful for your trust and so glad we were able to help with your insurance needs!"
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Lucianna Chase

September 1, 2026

5  out of  5
rating by Lucianna Chase
"I had such a great experience speaking with Nylah at State Farm! I called with questions about life insurance, and she took the time to explain everything thoroughly and in a way that was easy to understand. She made sure I understood my options and helped me choose the coverage that made the most sense for my needs.

Nylah was knowledgeable, patient, and incredibly helpful throughout the entire process. She walked me through the next steps and made what could have been an overwhelming decision feel simple and straightforward. I truly appreciated the level of care and attention she provided. Excellent customer service from start to finish. Thank you, Nylah!"
We responded:
"Thank you Ms. Chase. Nylah is a dedicated team member and very proud to serve our community and policyholders. We appreciate your recognition of her commitment to serve."